I am a dedicated and detail-oriented professional with experience in healthcare customer service and medical billing. I specialize in verifying patient eligibility and benefits, reviewing and resolving denied claims, and handling clinical appeals with accuracy and efficiency. I am also experienced in scheduling appointments and coordinating with provider offices to ensure timely patient care.
I have strong communication skills and a proven ability to deliver excellent customer service while meeting key performance indicators such as AHT, CSAT, and first call resolution. I am highly organized, a fast learner, and capable of working independently or as part of a team. I am committed to providing quality service and helping clients streamline their processes.
