Results-driven Real Time Analyst with 5 years of experience in the BPO industry, recognized as a top
performer for monthly Google Sheets–driven reporting and process optimization. Brings 3 years of frontline
experience handling phone, email, and chat support, consistently ranking among top agents in both
customer and technical support. Proven ability to drive sales through insurance offerings while
maintaining high customer satisfaction. Known for analytical thinking, efficiency, and delivering
measurable impact across operations.
