Results-driven operations professional with extensive experience leading customer service, technical support, and business operations teams within fast-paced BPO environments. Throughout my career, I have successfully managed team performance, developed and implemented SOPs, improved workflows, monitored KPIs, and driven operational excellence while maintaining a strong focus on customer satisfaction and business results.
My leadership experience includes supervising cross-functional teams, coaching employees to achieve performance goals, conducting root cause analysis, managing stakeholder relationships, and implementing process improvements that increase efficiency and service quality. I bring a hands-on management style that balances accountability, collaboration, and continuous improvement.
With a background in Industrial Economics and years of operational leadership experience, I am comfortable working in dynamic environments where data-driven decision-making, problem-solving, and organizational effectiveness are critical to success.
