Ecommerce Customer Support Specialist | Shopify • Amazon • Zendesk • Gorgias | Email, Chat & Phone Support | 95% CSAT

I’m an E-commerce Customer Support Specialist with 8+ years of experience handling email, chat, and phone support.

In my most recent role, I handled 60+ daily inquiries while maintaining a 95% CSAT. I specialize in Shopify operations, including order tracking, refunds, cancellations, replacements, and resolving disputes efficiently.

I have experience using Zendesk and Gorgias for ticket management, ensuring fast response times and accurate communication. I also handled inbound calls and callbacks to ensure no customer concern was missed.

I’m reliable, detail-oriented, and comfortable working in fast-paced environments. I’m available for US EST and PST time zones and open to long-term opportunities.