• Has both knowledge and expertise to various processes and procedures.
• Driven to impart knowledge derived to others.
Proficient in office tools such as Microsoft Office ( Word, Excel, Powerpoint, Outlook, etc.)
• Coordinator between clients and the management when it comes to managing a line of business and enterprise alike.
• Efficient in collaborating when it comes to managing service level, staffing, and financials.
• Expert in people management and coaching .
• An image of integrity
• Goal oriented and gets the work done in a timely manner.
• Inspires and motivates others.
• Point of contact when it comes to agent payroll, tools troubleshooting, ticketing, data gathering and analysis, and onboarding new aspiring leaders.
• Number of people handled: 18-36 as a regular team, also acting as a cluster support comprising 80 to 100 agents on a scheduled basis.
