I worked as a Customer Service Representative and IT Service Desk Support, providing comprehensive assistance to clients through phone, email, and chat channels. I managed and resolved a wide range of inquiries, including service-related concerns and technical issues involving hardware, software, and network access. Utilizing CRM and ticketing systems, I ensured accurate documentation, efficient tracking, and timely resolution of all cases. I applied systematic troubleshooting methods and communicated technical information in a clear and professional manner, enabling effective support for both technical and non-technical users. Additionally, I collaborated with cross-functional teams to escalate and resolve complex issues, consistently upholding high standards of customer service while meeting key performance metrics such as response time and customer satisfaction.
