Hello! I'm a US-based Customer Support Specialist with 3 YEARS combined BPO experience handling American customers.
2 YEARS at PANASIATIC SOLUTIONS - Handled multiple US telecom & e-commerce campaigns. Trained to adapt quickly to different tools, processes, and KPIs.
1 YEAR at COMCAST - Specialized in technical support & billing for US customers. Consistently achieved 95% CSAT while handling 50+ calls/emails daily.
WHAT I BRING TO YOUR TEAM:
• Expert in de-escalation - I turn angry customers into happy, loyal clients
• 95% Customer Satisfaction Rating across 3 years in the industry
• Fast learner & tech-savvy - Experienced with Zendesk, Salesforce, CRM tools, and ticketing systems
• Strong written English - Perfect for EMAIL & CHAT SUPPORT (no calls needed if you prefer)
• Reliable & detail-oriented - I treat your business like my own
I understand the importance of metrics, QA scores, and customer retention. I don't just answer tickets - I solve problems and protect your brand reputation.
I'm looking for a long-term client where I can grow and provide consistent, high-quality support. If you need someone who shows up on time, communicates clearly, and genuinely cares about your customers, let's talk!
Available for full-time EST or flexible hours. Let's discuss how I can help your business.
