Customer Service Expert | Team Management | KPI, QA, CSAT | Recruitment & Client Relations

I bring over 14 years of experience in customer support, team leadership, and operations, with a strong focus on delivering high-quality service across phone, chat, and email channels. I’m skilled in handling escalations, improving performance metrics like CSAT and QA, and supporting recruitment through screening, interviewing, and onboarding. I thrive in fast-paced environments and consistently look for ways to improve processes and team performance.

I want to be known as a reliable, results-driven professional who leads with integrity, communicates effectively, and delivers consistent value, both in supporting customers and in helping teams succeed.