I am Chezca Salaya, an Ecommerce Operations Specialist with over 3 years of hands-on eCommerce and customer service experience, helping online businesses improve operations, streamline fulfillment, and deliver outstanding customer experiences.
Previously, I worked as a Sales Manager at a furniture store for 3 years, where I strengthened my communication skills
, accountability, and ability to manage client records and follow-ups. This role enhanced my administrative expertise, attention to detail, and efficiency in handling documentation and coordination tasks.
I bring a proactive, organized, and detail-oriented approach to eCommerce operations, with a strong commitment to supporting business growth and long-term success.
In addition, I worked as an eCommerce Virtual Assistant, managing Tiktok , Shopee And Shopify backend operations including product updates, order processing, fulfillment coordination, and customer support across email and social media. This role strengthened my ability to handle backend systems, resolve customer concerns, and maintain organized workflows in a fast-paced environment.
I also completed my Online course covered with 6 niches ( Administrative task, Social Media Management,Lead generation, Basic graphic design, Email Marketing, LinkedIn optimization) , where I gained my knowledge and and enhance my experience supporting people management processes and professional organizational systems.
I approach every task with integrity, diligence, and excellence, believing that every work I do should honor God.
My expertise includes:
• Shopify Store Management
• Order Processing & Fulfillment
• Inventory & Backorder Management
• Product Listings & SKU Management
• Shipping & Logistics Coordination
• Returns, Refunds & Chargebacks
• Customer Support (Phone, Email & Live Chat)
• Warehouse & Supplier Coordination
• Operational Reporting & Administrative Support
• Process Improvement
Content & Design:
Canva · CapCut · Photoshop (Basic)
Admin & Productivity:
Google Workspace · Trello · Notion · Slack · Outlook · OneDrive · -----------
CRM & SEO / Lead Generation Tools:
Salesforce · HubSpot · Apollo AI · Snov AI · Gorgias · eRank · Marmalead · Everbee · Zendesk Marketplace Tools - gorgias
If you’re looking for a dependable assistant who values organization, professionalism, and consistent follow-through, feel free to send me a message. I’d be glad to discuss how I can support your business.
Let's work together!
Verified
