I’m currently exploring opportunities as a Data Encoder, Virtual Assis-----------t, or Real-Time Analyst, especially in areas that involve email support and real-time performance monitoring. With over eight years of experience in Workforce Management and Reporting, I bring a strong background in performance optimization, staffing analysis, and operational reporting across fast-paced environments.
In my role as a Workforce Management Analyst, I’ve been responsible for tracking key performance indicators, managing intraday staffing data, and ensuring service levels are met through timely adjustments and escalations. I’m highly proficient in tools such as Microsoft Excel (advanced formulas, pivot tables, VBA), PowerPoint, SharePoint, and MS Access, which I’ve used to create, maintain, and automate reports that support daily business operations and long-term planning.
Accuracy, efficiency, and clarity have always guided my work. Whether supporting frontline teams or senior leaders, I aim to deliver actionable insights and dependable support. I look forward to building lasting relationships with clients who value consistency, precision, and strong communication.
