Multichannel Customer Support (Chat, Email, Phone) with CRM & Billing Resolution

I am a Customer Support Specialist with nearly 2 years of experience supporting international customers, including EU-based clients. I specialize in billing support, account issue resolution, and handling high-volume inquiries across chat, email, and phone. I manage 80–120+ daily interactions while maintaining a 90%+ first-contact resolution rate, using tools like Salesforce Service Cloud and Genesys Cloud CX for efficient ticket management, along with Microsoft Teams and Google Workspace for communication. I’m known for clear, empathetic communication, strong attention to detail, and the ability to stay organized in fast-paced environments. I'm available for full-time remote work and flexible across US, UK, and AU business hours.