I’m Maddie Ancla, a dedicated Virtual Assistant with nearly 5 years of experience supporting business owners with customer service, project management, and digital marketing tasks. I specialize in helping busy entrepreneurs streamline their operations so they can focus on growing their business while I handle the day-to-day processes behind the scenes.
Currently, I work as a Project Manager in a digital marketing agency where I manage workflows, resolve team bottlenecks, and ensure SEO tasks are completed efficiently. I also communicate directly with clients through email and client portals, handling concerns, providing updates, and maintaining strong client relationships. In addition, I manage onboarding by organizing client information, setting up projects in CRM tools like -----------, and coordinating tasks with the team.
I also have hands-on experience in SEO and content creation, including Google Business Profile (GMB) optimization, posting, blog and website content writing, and basic website building. My skill set extends to off-page SEO strategies such as citations, Google Stacks, Cloud Stacks, press releases, and multi-tier syndication.
Alongside this, I have experience as a Customer Service Representative where I handled inbound calls, assisted customers, and performed upselling of services helping increase revenue while maintaining a positive customer experience.
I am detail-oriented, proactive, and highly organized. My goal is to support business owners by taking tasks off their plate, improving workflow efficiency, and contributing to business growth.
