More than a year experience in a buy now, pay later financial account | More than a year experience in a Pay TV Service Account | Three years experience as an ESL Tutor to Korean students

Dedicated and hard-working applicant with almost three years of experience as a customer service representative. More than a year of experience as email support for a buy now, pay later US-based financial account where we managed a high volume of emails daily, maintained a high level of accuracy in all email correspondences, and ensured customers received clear and concise information to address their inquiries effectively. In this role, we handle customers' payments, refunds for any cancelled or returned items, and any unreceived orders from a sca-----------rchant. I also handled account management and any reasons for account blocking. I used Zendesk as our main tool to communicate with the customer and Slack to communicate with the client/merchant.


I also have more than a year of experience as technical support for a New Zealand pay TV account, where I assisted mostly elderly customers to make their product work through troubleshooting flow. Just in case the troubleshooting flow did not work, I organize or schedule a technician visit for them or process a product replacement. In addition, I helped customers understand their bill, offer discounts and other services, upsell their product, track orders, and update account information. Lastly, only three months in this role, I was promoted as a Subject Matter Expert, where I supported agents with various customers' concerns, dealt with customers' escalations, followed up on deliveries to our warehouse, created tickets for any unusual service to be forwarded to our internal team, and listened to calls for any bill disputes.


Additional Information:
- Familiarity with e-commerce due to the buy now, pay later platform is partnered with various merchants such as Amazon, eBay, Target, Walmart, Shein, and more.
- Familiar with Zendesk, Slack, Google Sheet, MS Teams, Salesforce, Purecloud Genesys.
- Has experience with scheduling appointments and escalation for a missed appointment directly to a third-party company.
- Financial and Technical Support
- Has skill in upselling products and pricing comparison for the service.

I am looking for a part-time job or full-time job where I can use the skills I learned and developed from my experiences as a customer service representative.


Part-time: 5:00 PM to 10:00 PM PST
Full-time: 9:00 AM to 5:00 PM PST
Shift: Can do day shift or night shift, which depends on the company's requirement