Experienced Customer Service and Technical Support professional with a strong background in troubleshooting and customer assistance from various companies, including Microsoft and Shopify. Skilled in providing technical support, resolving complex customer concerns, and delivering high-quality service through phone and email support channels. At Shopify, worked in the Technical Support Department, handling advanced technical cases, troubleshooting merchant and platform-related issues, and ensuring efficient issue resolution. Also experienced in supporting customers with professionalism, empathy, and attention to detail. Possesses strong communication, problem-solving, and interpersonal skills, with the ability to adapt and perform effectively in fast-paced environments.
Verified
