Customer Support Specialist with nearly 3 years of experience supporting U.S.-based e-commerce and financial services. Experienced in handling email, chat, and phone support for order concerns, shipping updates, returns, refunds, cancellations, replacements, product inquiries, and customer account assistance. Skilled in Shopify, Zendesk, OFBiz, Loop Returns, Genesys, and Salesforce, with experience assisting customers with Hyundai car loan inquiries while following SOPs, maintaining accurate documentation, protecting customer data privacy, and providing efficient solutions.
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