I am a seasoned Operations Professional with 7 years of extensive experience in the BPO industry. Currently an SME and QA Apprentice at Teleperformance Malaysia, specializing in Social Media Advertising.
I act as a subject matter expert for complex ad processes, assisting experts with policy compliance and unsure workflows. My background includes auditing quality cases and utilizing Advanced Excel to manage data reporting. I bring a leadership mindset and technical expertise in Meta Business Suite to help your business grow.
*SME & QA Apprentice | Teleperformance Malaysia | Oct 2023 – Present
Focus: Social Media Advertising, Policy Compliance, and Real-time SME support.
*Team Lead | BPO Philippines | 3 Years
Focus: People management, KPIs, and performance coaching.
*Customer Service Representative | Various BPO | 2 Years
