Licensed professional teacher with experience in both education and customer service industries. Skilled in classroom management, curriculum planning, communication, coaching, and learner engagement. Experienced in handling customer concerns, retention support, team coaching, and leadership after 4 years in the BPO industry, progressing from Customer Service Representative to Saves Agent, Subject Matter Expert, and Team Supervisor.
Currently pursuing a master’s degree while continuously developing skills in teaching, leadership, and client communication. Known for being adaptable, organized, patient, and results-driven in both academic and professional environments.
