With 4+ years of hands-on experience managing end-to-end e-commerce operations for a apparel and printing services, I help online sellers run smooth, customer-focused stores so they can focus on growing their business.
What I bring:
• Multi-channel customer service — Handling inquiries, concerns, and order questions across Shopee, Lazada, and Facebook Page with quick, professional responses.
• Sales & order processing — Creating quotations, processing down payments to full payments, and tracking orders from production to delivery.
• Marketplace management — Adding and updating product listings on Shopee and Lazada.
• Logistics coordination — Booking cargo deliveries and tracking shipment status.
• After-sales support — Managing returns, refunds, and resolving product issues.
I've worked with a wide range of customers — from B2B bulk orders (business owners ordering shirts in bulk for printing) to retail/custom orders (barangay sports fest jerseys, student organization shirts) — so I'm comfortable handling both high-volume wholesale processes and personalized, custom order management.
I'm reliable, detail-oriented, and used to juggling multiple channels and order types at once. Looking forward to bringing this experience to support your store's operations and customer experience.
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