Administrative Assistant, Workforce Realtime Specialist, Reports Analyst.

Hello, I’m Pat!
With a strong background in the BPO industry, I bring years of experience as a Customer Care Specialist, Technical Support Specialist, and Subject Matter Expert (SME). I’ve also worked as a Workforce and Reports Analyst, giving me a solid foundation in both operations and analytics.

I specialize in Microsoft Excel (Power Query), Word, and PowerPoint, with growing expertise in Power BI for business intelligence. Beyond data, I have foundational skills in video editing and multimedia tools, allowing me to combine technical precision with creative problem-solving.

My strength lies in analytical thinking and data-driven insights to solve complex challenges. Currently, I’m expanding my knowledge in AI productivity tools to stay ahead of the curve. Above all, I value integrity in every project I take on.