Results-driven professional with 8 years of experience in Quality Assurance and 2 years in Customer Service supporting US-based accounts. Skilled in administrative support, communication, scheduling, data management, and workflow organization.
I am proficient in Google Workspace, Microsoft 365, Canva, ChatGPT, and remote collaboration tools. I am known for attention to detail, integrity, professionalism, and proactive communication.
I recently completed Freight Course 101 training, expanding my knowledge in logistics and freight operations, making me highly adaptable for Logistics VA and Freight Dispatcher support roles.
I work efficiently with minimal supervision and am comfortable working across US, UK, and AU time zones.
Here’s what I can help you with:
• Administrative Support
• Data Entry & Documentation
• Email & Calendar Management
• Customer Support
• Quality Assurance & Reporting
• Freight/Logistics Coordination
• Google Sheets & Organization
• Canva Design Support
• ChatGPT & AI-assisted workflows
I am eager to contribute to a growing team and help businesses stay organized, efficient, and customer-focused.
Employment History
Teleperformance Philippines — Quality Assurance Analyst | 2015 – 2024
Evaluated 300+ customer interactions monthly to ensure quality and compliance standards.
Delivered detailed feedback and coaching support to improve team performance.
Conducted QA sessions and performance discussions for agents and trainees.
Maintained accurate reports and documentation using Google Workspace tools.
Collaborated with operations and training teams to improve customer experience.
Teleperformance Philippines — Customer Service Representative | 2014 – 2015
Handled inbound customer inquiries through phone and email support.
Maintained high customer satisfaction while meeting KPIs and productivity goals.
Assisted customers with account concerns, issue resolution, and service requests.
Developed strong communication and multitasking skills in a fast-paced environment.
Education
University of the Immaculate Conception
Bachelor of Arts in Communication Arts — 2013
Certifications
Freight Course 101 – 3-Day Freight Training Program (2026)
