E-commerce Customer Support Assistant | Inbox, Order Tracking, Phone Support, Shopify-Aware Admin

Built a Squarespace sample store to understand product pages, customer questions, order flow, and online store customer journeys.
Practiced responding to customer inquiries using a warm, conversational brand tone.
Created basic customer follow-up workflows using GoHighLevel and HubSpot.
Studied product-page flow, order questions, and post-inquiry follow-up for an e-commerce customer journey.