I am a Software Support Specialist with over 9 years of combined experience in software support, payroll operations, HR systems, and customer service.
Currently, I work at Time Access International, providing technical support for an HRMS platform covering Time Attendance, Payroll, Leave, Claims, Personnel, and Scheduling modules. My responsibilities include troubleshooting software issues, investigating root causes, reproducing reported problems, configuring system settings, assisting with client onboarding, and collaborating with developers to resolve technical issues efficiently.
Prior to my current role, I gained extensive experience in payroll processing, HR operations, and administrative support using systems such as SAP and Oracle. This background has given me a strong understanding of business processes, payroll compliance, and customer requirements.
I am passionate about solving technical problems, learning new technologies, and delivering excellent customer support. I work well independently, communicate effectively with clients and technical teams, and enjoy finding practical solutions that improve user experience and business operations.
