I am a results-driven IT professional with over 8 years of experience in Desktop Support and Systems Administration.
I am now transitioning my technical expertise toward Workflow Automation (Zapier) to help businesses streamline their operations and eliminate manual tasks.
With my strong background in managing directory platforms (JumpCloud, Active Directory), cloud suites (G Suite/Google Workspace, Microsoft 365), and ticketing systems (Zendesk), I have a deep understanding of how different software applications "talk" to each other. This technical foundation allows me to build reliable and efficient automated workflows.
Core Competencies for Automation:
System Integration: Expertise in connecting and managing G Suite, Microsoft 365, and Zendesk—ideal for setting up Zaps between these platforms.
Technical Troubleshooting: 8+ years of experience diagnosing complex software issues, ensuring your automations run without errors.
Directory & User Management:
Advanced knowledge in Jump Cloud and Active Directory for automating user -----------work & Security:
Solid understanding of network connectivity and security protocols to ensure data safety during automation .Technical Toolkit:
Cloud Platforms:
G Suite (Google Workspace), MS Office 365ITSM / Ticketing:
Zendesk Directory Services: Jump Cloud, Active Directory, Synology NAS Infrastructure:
Windows Server, Basic Networking, Firewall (WatchGuard), UniFi Wi-Fi Systems
