Hi, I'm Karen.
I have over 15 years of experience in customer support and operations, most recently as a Team Leader, where I've been responsible for leading teams, coaching employees, managing escalations, tracking performance, and making sure daily operations run smoothly. Throughout my career, I've worked closely with different departments to solve problems, improve processes, and deliver excellent customer experiences.
One of the experiences I'm most proud of was supporting Airbnb guests and hosts through voice, chat, and email. I handled reservation concerns, cancellations, payment issues, and other time-sensitive situations where empathy, clear communication, and quick decision-making were essential. I also successfully managed my team remotely during the pandemic, keeping everyone engaged, productive, and focused on meeting our goals despite the challenges of working from home.
The kind of work I enjoy most is creating structure, staying organized, and helping businesses operate more efficiently. Whether it's managing a team, handling customer concerns, coordinating tasks, documenting processes, or improving workflows, I'm someone who takes ownership and follows through.
I'm now looking for a long-term opportunity where I can contribute not only as a reliable tea-----------mber but also as someone who can help improve operations, support customers, and grow with the business. I learn new systems quickly, communicate openly, and genuinely care about delivering quality work every day.
