• A licensed Philippine Registered Nurse at Intensive Care Unit for 3 years.
• Experience Customer Service Representative handling high-volume of emails for an international gaming platform.
• Technical Chat Support: managed 3-4 concurrent chat sessions effectively.
• Telco Provisioner & Order Management Expert | 3 Years Experience
• Detail-oriented Medical Transcriptionist | 3 Years Experience | HIPAA-Compliant Documentation
What I bring to the table as an Email and Chat support with Intensive Care Unit skills:
• Time and Stress Management:
While a high-volume chat queue can be stressful for others, I remain calm and analytical. I stay focused and methodical.
• Attention to details:
Proof reading and double-checking skills ensuring accurate and quality outcome.
• Empathy & Soft Skills
I bring a level of professional empathy for digital support. Pacifying "irate" customers not by using a script, but by genuinely understanding their frustration and using the therapeutic communication, reassuring tone you used in a clinical and virtual setting.
