Customer Service Associate | Inbound/Outbound Support | Lead Qualification | Insurance BPO Experience | Bookkeeping

Customer Service Associate with nearly one year of BPO experience handling high-volume inbound and outbound calls in the insurance industry. Skilled at qualifying prospective customers, identifying their needs, and transferring sales-ready leads to U.S. Licensed Insurance Representatives — all while maintaining accurate records and meeting productivity, quality, and CSAT targets.

Strong English communication skills, a customer-first approach, and the ability to build rapport quickly with callers from diverse backgrounds. Fast learner, adaptable to new tools and processes, comfortable handling confidential customer information with care.

Core Skills:
Customer Service | Inbound & Outbound Calls | Lead Qualification | Sales Support | Data Entry | Customer Documentation | Problem Resolution | English Communication | Time Management | Confidential Information Handling

Tools & Platforms:
Five9, Athena, Level AI, Google Workspace, Microsoft Office, Slack, Google Meet, Microsoft Teams, ChatGPT, Grammarly

Education:
BS in Management Accounting — STI West Negros University, Bacolod City (2025)

Availability & Setup:
Available full-time, flexible across US (EST/PST), UK (GMT), and AU (AEST) shifts, including nights. Reliable Globe Fiber 100 Mbps internet with Smart 5G backup, UPS + power bank, HP i5/16GB laptop, noise-cancelling headset, and a dedicated quiet home office.