Travel Operations and Customer Support professional with more than 15 years of experience supporting IATA and non-IATA travel businesses across the global market. Skilled in end-to-end travel booking coordination including flights, hotels, airport transfers, rail, car rentals, tours, cruises, and travel insurance. Experienced in using Sabre, Amadeus, Apollo, Worldspan, and other GDS platforms for reservations, ticketing, exchanges, schedule changes, and booking management.
Strong background in travel operations, supplier coordination, customer support, and administrative tracking in fast-paced remote environments. Highly organized, detail-oriented, and capable of managing multiple bookings, customer inquiries, and operational tasks simultaneously while maintaining professionalism and accuracy.
Proficient in handling customer communication through chat, email, phone, and messaging platforms including WhatsApp. Experienced in queue monitoring, booking follow-ups, escalations, and supporting time-sensitive travel requests with fast response times.
Reliable, proactive, and adaptable professional with excellent communication skills, strong multitasking abilities, and a commitment to delivering efficient travel support and exceptional customer service.
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