With over six years of experience in the BPO industry, I built a strong foundation in billing, sales, customer service, and team management at AT&T. I started in billing and sales, where I developed excellent communication and problem-solving skills, and later advanced into a Team Leader role for 2 years. During that time, I also led an order processing team, gaining extensive experience in operations management, performance coaching, and workflow coordination.
Recently, I transitioned into the Virtual Assistant industry, specializing in fundraising support, cold calling, and appointment setting. This role has strengthened my ability to connect with clients, manage tasks efficiently, and consistently deliver results in a fast-paced remote environment.
I am known for my strong leadership abilities, adaptability, and results-driven mindset. Whether handling sales, customer service, administrative support, or team management, I take pride in being detail-oriented, dependable, and committed to delivering high-quality work in every task I handle.
