I'm a Customer Service Specialist with nearly three years of combined experience in the industry, including phone support for a high-volume U.S. retail e-commerce account and a live-chat-based support through an independently operated Shopee e-commerce store. My work covered customer inquiries, shipping and tracking concerns, order and account issues, returns, refunds, and post-purchase concerns.
I was promoted to Subject Matter Expert (SME), where I supported agents in real time during live calls, handled escalations, and ensured proper process adherence and consistent service quality across the team.
These experiences sharpened my ability to work independently, resolve complex issues, and communicate clearly under pressure while maintaining strong customer satisfaction throughout.
I'm confident with Google Workspace and quick to pick up new tools, having built familiarity with platforms like Shopify, Gorgias, Zendesk, and Freshdesk.
I am currently looking for remote opportunities in customer support, e-commerce, virtual assistance, inbox/email management, or appointment setting. I am reliable, detail-oriented, and comfortable working with minimal supervision.
I'm currently open to remote roles in customer support, e-commerce, virtual assistance, inbox/email management, or appointment setting — reliable, detail-oriented, and comfortable working with minimal supervision.
Curious, adaptable, and always ready to learn something new.
