Experienced in handling customer inquiries, reconciliations, billing disputes, contract registration, claims processing, and financial account support. Proven ability to work independently in remote environments with strong analytical, organizational, and communication skills.

Dedicated and detail-oriented professional with more than 19 years of experience in the BPO industry specializing in customer service, financial services, billing, collections, insurance claims processing, travel support, and account management. Experienced in handling customer inquiries, reconciliations, billing disputes, contract registration, claims processing, and financial account support. Proven ability to work independently in remote environments with strong analytical, organizational, and communication skills. Proficient in Xero, Microsoft Excel, and bookkeeping support functions aligned with Australian accounting standards.