Highly motivated IT professional with over 10 years of experience in managing teams, optimizing IT operations,
and ensuring system security. Proficient in troubleshooting complex issues, SaaS management, and supporting
cloud platforms such as Google Workspace, AWS, and Azure. Demonstrated leadership skills and a strong
ability to drive results in fast-
Key Skills:
Quick Learning: Rapidly assimilate new information, ensuring up-to-date knowledge in dynamic IT environments.
Reporting & Documentation: Meticulously document processes, issues, and solutions for comprehensive records.
Adaptability: Thrive in fast-paced, ever-changing work environments, embracing new challenges.
Teamwork: Collaborative team player, fostering positive communication and coordination for seamless operations.
Issue Resolution & Troubleshooting: Proficient in identifying and resolving complex technical issues promptly.
Technical Skills:
Hardware & Devices: Mac, Laptops, Printers, Telephony Systems, Routers, Peripherals
Networking: LAN, VPN, Remote Connectivity, TCP/IP
Operating Systems: Windows 10, Windows Server 2016, macOS Sequoia
Platforms & Cloud: Office 365 Admin, Google Workspace, Azure AD, AWS, Slack, Atlassian (Service
Management, Jira, Confluence, Opsgenie, Statuspage), ServiceNow, Okta Admin
Remote Monitoring and Management (RMM): NinjaRMM, Jamf, Kandji, Intune
Security: CrowdStrike, Proofpoint, LastPass, 1Password, Exabeam, OpenVPN, CloudFlare
Virtualization: VMware, Hyper-V, Oracle VirtualBox, AWS Workspace
