From March 2018 to September 2022, worked as a Part-Time Customer Service Representative – Chat Support, providing customer assistance through live chat by handling inquiries, account concerns, order updates, billing issues, and basic troubleshooting. Maintained professional and courteous communication while managing multiple chats simultaneously in a fast-paced environment. Resolved customer concerns efficiently to ensure customer satisfaction and a positive service experience. Accurately documented customer interactions, escalated complex concerns when necessary, and followed company policies and service standards. Utilized various communication and customer management tools to deliver timely and effective support.
From December 2022 to present, working as a Service Technician responsible for diagnosing, troubleshooting, and resolving technical and service-related issues. Performs equipment inspections, maintenance, repairs, and installations while ensuring quality service and customer satisfaction. Coordinates with customers regarding service concerns, provides technical assistance, documents completed work, and follows safety and company procedures during all service operations.
