18+ years driving process improvement and measurable results across fintech, telecommunications, computer hardware/software, and satellite services. Adaptable, analytical, and outcome-focused, I excel at optimizing operations, scaling remote teams, and delivering cost, quality, and timeline improvements in fast-moving technical environments.
Core strengths
- Operations leadership: end-to-end process design, SOPs, KPI frameworks, capacity planning, and SLA management.
- Process improvement & automation: lean, Six Sigma principles, workflow re-engineering, and implementation of tools to reduce cycle time and errors.
- Data-driven decision making: advanced analytical skills, reporting, dashboards, forecasting, and root-cause analysis to drive continuous improvement.
- Remote team enablement: proven experience managing distributed teams, asynchronous communication, performance tracking, and building remote-first culture and routines.
- Cross-functional collaboration: work effectively with engineering, product, customer success, compliance, and vendor partners to deliver integrated solutions.
- Project & change management: deliver programs on time and on budget, manage stakeholders, risk mitigation, and rollout of operational system changes.
- Customer-focused operations: i----------- management, escalation processes, and service quality improvements that increase satisfaction and retention.
- Technical fluency: comfortable with operations/analytics platforms, ticketing systems, collaboration tools, and onboarding tech stacks used in fintech, telco, and satellite sectors.
What I deliver
- Clear, measurable improvements in efficiency, quality, and cost control through targeted process redesign and automation.
- Scalable operational frameworks for rapid growth or transformation while maintaining service reliability and compliance.
- Strong remote leadership that maintains accountability, morale, and productivity across distributed teams.
- Rapid alignment between business goals and day-to-day operations to accelerate time-to-value for customers and stakeholders.
If you need an experienced, results-oriented operations leader who can build resilient remote operations, streamline processes, and use data to drive continual improvement, I deliver practical, measurable outcomes aligned to business objectives.
