Results-driven customer operations and service delivery leader with extensive experience managing high-performing teams in fast-paced BPO environments. Skilled in operations management, KPI delivery, customer experience, client engagement, workforce coordination, coaching, and process improvement.
Proven ability to lead teams toward operational excellence while maintaining strong focus on productivity, quality, customer satisfaction, and stakeholder management. Experienced in driving performance improvements through structured coaching, root cause analysis, reporting, and action planning.
Strong background in:
* Service Delivery Management* Customer Support Operations* Performance & KPI Management* Team Leadership & Coaching* Client Communication* Escalation Management* Process Improvement* QA & Training Support* Workforce Coordination* Reporting & Operational Analysis
Adaptable, dependable, and results-oriented professional looking to support growing remote teams through operational leadership, accountability, and customer-focused execution
