I have 4 years and 7 months of BPO experience with strong background in customer service, team leadership, and operations support. I worked for 3 years as a Team Leader where I handled coaching, performance management, attendance monitoring, KPI tracking, and team development to ensure targets and client expectations were met consistently. I also have 1 year of experience as an SME (Subject Matter Expert), supporting agents through process guidance, escalations handling, training assistance, and floor support.
I am known as a reliable and hardworking employee who can adapt quickly, communicate effectively, and work well under pressure. I value teamwork, accountability, and continuous improvement. As a leader, I focus on motivating my team, maintaining positive work relationships, and helping employees grow while ensuring quality service and operational excellence.
