Customer Support and Operations Specialist with 10+ years of experience handling phone, chat, and email support in fast-paced environments. Experienced in assisting employees and retirees with payroll concerns, retirement benefits, payment reviews, transaction investigations, and policy-related inquiries.
Skilled in customer communication, problem-solving, escalation handling, and delivering accurate and customer-focused resolutions. Strong experience supporting senior clients by explaining complex information clearly, professionally, and with empathy.
Proficient in handling high-volume support cases, coordinating with global teams, and using tools such as Microsoft Excel, ServiceNow, CRM/ticketing systems, and Google Workspace. Also experienced in reporting, process improvement, and administrative support.
Reliable, detail-oriented, adaptable, and committed to providing excellent customer service in remote work environments.
