Experienced professional with a strong background in customer service, coaching, and team supervision. Skilled in performance management, communication, and process improvement. Currently handling leadership responsibilities focused on supporting team success and operational efficiency.

Experienced call center professional with 8+ years in customer service, coaching, and supervision. Started as a Customer Service Agent (3 years), then became a Performance Coach L2 (2 years), and currently a Coach L3 / Supervisor since 2022. Skilled in coaching, performance management, and improving key metrics like AHT and NPS. Seeking remote opportunities in virtual assistance, customer success, or operations roles.