With nearly four years of experience in the BPO industry, including a promotion to Internal Subject Matter Expert (Supervisor) for a total of 12 months | I handled both inbound and outbound calls, managed escalation concerns, assisted agents with inquiries, and conducted call audits to maintain service quality. These experiences helped me become highly organized, detail-oriented, and capable of working efficiently in fast-paced environments. Handled multiple tasks while maintaining professionalism and accuracy.
