Customer service professional with strong experience in e-commerce and healthcare support. Proficient in Zendesk, Gorgias, Help Scout, Salesforce, Shopify, ShipStation, and Flexport for managing customer inquiries, orders, shipping, and escalations. Skilled in Microsoft Office Suite (Word, Excel, and PowerPoint), data gathering and analysis, and technical report writing.
Recognized for strong communication, problem-solving, organization, and the ability to deliver exceptional customer experiences in fast-paced remote environments.
