I am a Customer Success, operations, and people leader with 20+ years of experience across customer engagement, team leadership, onboarding, training, business operations, and process improvement.
In my current role, I lead onboarding, coaching, digital adoption, and engagement initiatives for a 2,398-member entrepreneur network within a community of more than 60,000 members. I work closely with team leaders and members to improve customer experience, strengthen engagement, identify performance and operational gaps, and help users confidently adopt digital tools and workflows.
My experience includes customer onboarding, team leadership and coaching, customer engagement and retention, training and facilitation, stakeholder management, workflow coordination, process improvement, customer communication, and digital adoption.
I have also held senior leadership roles in operations and business development, including COO and VP for Business Development, Branch Manager, and business owner. These roles gave me hands-on experience leading teams, developing training programs, managing client relationships, solving operational challenges, and improving business processes.
I am comfortable working with both people and systems. I enjoy identifying where customers or teams are getting stuck, understanding the root cause, and creating practical solutions that improve the experience and make processes easier to manage and scale.
My digital experience includes CRM and chatbot workflows, customer follow-up systems, Google Workspace, ChatGPT, Meta Business Suite, Canva Pro, Zoom, and other online collaboration and automation tools. I learn new platforms quickly and enjoy exploring how technology and AI can improve customer experience and operational efficiency.
I work well independently in remote environments while staying closely connected with customers, teams, and leadership. I value ownership, accountability, clear communication, empathy, and continuous improvement.
I am particularly interested in long-term opportunities in Customer Success Operations, Customer Success Management, Customer Onboarding, Client Operations, Implementation, Customer Experience, and related leadership roles.
