Experienced Virtual Assistant and Omnichannel Support Specialist based in Cavite, Philippines, with a strong background in travel booking, disaster relief reservations, and customer service for Fortune 500 clients.
Most recently worked as an Emergency Reservations Specialist handling ARC disaster relief hotel bookings for PSEG and FPL, maintaining 100% booking accuracy through AI-assisted workflows. Prior experience includes travel booking on the Egencia corporate account using GDS Sabre Red, and customer service support with strong metrics in call handling efficiency.
