I worked as a Customer Service Representative specializing in healthcare support and patient collections at Teleperformance, where I assisted patients and medical providers with billing, insurance inquiries, appointment scheduling, and payment collections. My responsibilities included explaining insurance benefits, reviewing copays, deductibles, and coinsurance, maintaining accurate patient records through EHR/EMR systems, and ensuring HIPAA compliance. I also handled sensitive financial discussions with empathy and professionalism while coordinating with providers and insurance companies to resolve billing concerns efficiently.
I also worked as a Content Moderator at TaskUs, where I reviewed and moderated user-generated content across online platforms to ensure compliance with community guidelines. I handled policy enforcement, identified harmful or inappropriate content, escalated critical issues, and maintained high accuracy while meeting productivity goals in a fast-paced environment.
