End-to-End Client Management: Serve as the primary, trusted point of contact on Facebook for customers requesting customized, meaningful services for their loved ones.
Empathetic Customer Service: Actively listen to client needs, manage inquiries with high emotional intelligence, and guide them through the process of creating a special experience or gift for their family/friends.
Operations & Fulfillment: Personally manage and execute all backend operations for the page—from initial customer intake and order coordination to ensuring the final service is delivered perfectly.
Trust & Confidentiality: Maintain high standards of reliability and discretion, handling sensitive personal stories and requests from clients with absolute care.
