I am currently working as a Service Desk Engineer at JBS Australia and bring over eight years of professional experience. Previously, I held the position of L2 Support Analyst I at Allegis Group. My background includes six years in IT support, as well as more than two years in customer service and business administration support. During this time, I have focused on IT service desk support and have taken on various roles, including Subject Matter Expert (SME), Shift Leader, and Process Trainer. This diverse experience has equipped me with a strong foundation in both technical support and operational efficiency.
