Hospitality-trained Customer Service Specialist and Chat Support VA with over 3 years of experience managing online inboxes, processing e-commerce orders, and handling fast-paced guest relations. Leveraging a strong background in Hospitality Management (BSHM) from CIT-U, I deliver fast, high-empathy communication that de-escalates complaints and protects your brand reputation. I am highly coachable, proficient in Google Workspace, and ready to master your helpdesk tools to keep your customer satisfaction scores exceptionally high.