Customer Support and Operations Specialist with 5+ years of experience supporting SaaS, telecommunications, and e-commerce customers through email, chat, and phone support. Experienced in customer communication, documentation, QA auditing, technical troubleshooting, and remote support operations using Salesforce, Google Workspace, Slack, and NICE CXone.
Organized, detail-oriented, and easy to work with in fast-paced remote environments. Comfortable handling customer inquiries, follow-ups, and day-to-day support coordination with professionalism and empathy.
