Experienced BPO professional with 16+ years in customer service, quality assurance, billing, technical support, and social media support. Skilled in handling voice, chat, and email accounts with a strong focus on customer satisfaction and problem-solving. Seeking a dayshift remote job as a Virtual Assistant, Customer Support Specialist, or Admin Support.

Dedicated and results-driven customer service and quality assurance professional with over 16 years of experience in the BPO industry. Skilled in customer support, quality monitoring, technical troubleshooting, billing resolution, email and chat support, and social media customer service. Experienced in handling escalations, coaching teams, and improving customer satisfaction metrics.

I am highly organized, detail-oriented, and adaptable, with strong communication and problem-solving skills. I have experience working with multinational companies and supporting customers through voice, chat, email, and social media channels. I am now seeking a dayshift remote position where I can contribute my experience in customer service, virtual assistance, administrative support, or quality assurance.

I am dependable, quick to learn new tools and processes, and committed to delivering excellent customer experiences while helping businesses grow.