Hello! I am someone who genuinely enjoys helping business owners stay organized, supported, and less overwhelmed with their daily operations.
My background may be diverse, but all of my experience revolves around communication, organization, client support, documentation, and helping things run smoothly behind the scenes.
Before transitioning into the Virtual Assistant Industry, i worked for 3 years in Customer Service as a Voice Operator handling Employee Retention Credit Tax Return concerns, including assisting clients with W2 forms, 1099 forms, 941x forms and payroll related documentation. This experience taught me how to communicate professionally, stay patient under pressure, and pay close attention to important details.
I also worked as a Back Office Support Representative assisting and calling doctors regarding medical equipment concerns and coordination. My job was to handle the pre-authentication forms and handle the healthcare insurance benefits of our clients.
This strengthened my administrative support, communication, and problem-solving skills in a professional environment.
In addition, I worked part-time as an ESL teacher teaching Chinese Students, which helped improved my communication skills, patience, adaptability and ability to connect with different people.
One of my biggest experience was serving as the Vice President of a Nationwide Organization Chapter in the Philippines.
In this role, I handled:
1. Reviewed and verified member records, including membership status, contact details, and active participation records.
2. Coordinated community outreach programs and youth-centered city activities, including preparation and completion of all required documentation before and after each event.
3. Supervised service booths during city events and community programs, providing assistance and support services to individuals in need.
4. Organized administrative paperwork, reports, and programs, providing assistance and support services to individuals in need.
5. Maintained accurate member databases and ensured updated records for organizational monitoring and communication.
6. Assisted in planning, organizing, and executing community engagement and public service programs.
7. Managed accreditation documentation and processed submissions to partner agencies and organizations.
8. Quotations and liquidation reports
9. Communication with partners and advisors
10. Administrative coordination
11. Public speaking responsibilities
12. Social Media Publication Materials and graphic design task
This leadership role taught me accountability, initiative, organization, and how to handle responsibilities professionally.
Im known for being:
1. Organized and detail-oriented
2. Responsive and reliable
3. Easy to communicate with
4. A good listener who takes detailed notes
5. Calm and professional under pressure
6. Adaptable and fast-learning
7. Proactive and resourceful
8. Supportive and team-oriented
I also completed Virtual Assistant Training and Digital Skills Training under the Department of Information and Communications Technology (DICT) through the TechXplorer Program, and SPARK Philippines.
Through these programs, I received hands-on training in:
-Virtual Assistance
-Administrative Support
-Productivity Tools
-Client Communication
-Graphic Design
-Digital Collaboration Tools
-Workflow Organization
I have gained practical experience handling real-time task and working with actual clients during the training programs. These experiences helped me develop confidence in remote work while improving my ability to manage task efficiently.
Tools and Platforms I use:
1. Google Workspace
2. Microsoft Office
3. Canva
4. Adobe Photoshop
5. Capcut
6. Slack
7. Zoom
8. Trello
9. Asana
10. Zoho Desk
11. Chat GPT
12. Grammarly
13. Toggle
14. Zendesk
I'm open to long-term opportunities where I can continue learning, grow with the business, and become a dependable part of the team.
I'd love the opportunity to support your business and help make your daily workload lighter.
