Results-driven Senior Quality Manager with over 12 years of experience in BPO quality assurance, process improvement, and team leadership. Skilled in driving performance through data analysis, root cause analysis, and CAPA implementation, with a strong focus on enhancing customer experience and operational efficiency. Proven ability to build and lead high-performing teams, strengthen quality frameworks, and collaborate with cross-functional stakeholders to deliver measurable business results. Passionate about continuous improvement, fostering a culture of accountability, and implementing sustainable solutions that support long-term success.
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