I'm a QuickBooks Online-certified bookkeeper available for part-time, remote work. I help small businesses with day-to-day bookkeeping tasks including transaction categorization, bank reconciliation, accounts payable and receivable, invoice tracking, and monthly financial recordkeeping.
Bookkeeping experience: I completed a hands-on bookkeeping project where I handled transaction categorization, bank reconciliation, invoice creation, and monthly financial recordkeeping — applying my QBO certification to real client data, not just coursework.
Relevant background: Before this, I spent 5+ years in a team lead role, leading a team of 15+ agents. I closely monitored key performance indicators — CSAT, QA, AHT, FCR, and reliability — and drove consistent improvement through targeted coaching and performance management. This role built skills directly relevant to bookkeeping: accuracy, deadline management, organization, and clear communication — I'm used to working with numbers daily, spotting trends, and being accountable for hitting targets consistently.
Tools I use: QuickBooks Online (QBO), Microsoft Excel (advanced — formulas, pivot tables), Google Sheets
